This guide gives general information, not legal advice. For your specific business, ask a lawyer or chartered accountant.
Privacy policy
If your website collects personal details - a contact form, booking form, newsletter or chat - a privacy policy is expected. Under the Digital Personal Data Protection Act, 2023, it should say in plain words:
- What personal data you collect and why
- How long you keep it
- Who you share it with (for example your e-mail or hosting provider)
- How people can see, correct or delete their data, and whom to contact
Terms of use
Useful when you sell online, take bookings or offer a service through the website: prices, payments, cancellations, delivery and responsibility.
Refund and cancellation policy
Needed when you take payments online. Payment gateways usually ask to see it on the website before they approve your account, together with contact details and terms.
Contact details
Show a real business name, address and e-mail. It builds trust and is often required when you sell to consumers online.
Keep them honest
Copying another company's policy can promise things you do not do. Describe what your business actually does and update the page when that changes.