Refund & Cancellation Policy

This policy applies to plans and services bought from Sunsilva for the Website Builder at https://app.sunsilva.com/.

Plans

• Plans are prepaid for one year and start when the payment is confirmed in your account.
• You can cancel at any time in your account. The plan then stays active until the end of the paid year and is not renewed.
• Payments for a plan that has started are not refunded, also for unused months, except where the law requires it.

Full refund

You receive a full refund when:

• you paid twice for the same order, or
• your plan was not activated within 7 days after your payment reached us.

AI credit

AI credit is used as you use AI features. Unused AI credit is not refunded and cannot be exchanged for money.

Professional Design Service

• The price, the work included and the delivery time are agreed in the written quote in your account.
• An advance paid for design work is refunded only if you cancel before the work has started.
• After the work has started, the advance pays for the work done. After delivery, payments are not refunded.

Other cases

In any other case a refund is at the sole discretion of Sunsilva.

How refunds are paid

Approved refunds are paid to the original payment method or the account the payment came from, usually within 7 to 10 working days.

Questions

Write to support@sunsilva.com or open a request in Help & Support in your account.

Questions about this page: support@sunsilva.com · Grievance Officer